Privacy Policy

1. Introduction

At Atoof Pets, we highly value the privacy of your personal data and are committed to protecting all information you provide when using our platform and its various services, in accordance with the applicable laws and regulations in the Kingdom of Saudi Arabia, particularly the Personal Data Protection Law (PDPL).

2. Data We Collect

We may collect the following data when you use the platform:

Personal information: name, address, mobile number, email, and account information.

Payment and financial transaction information.

Pet information (e.g.: name, species, age, medical records).

Usage data: browsing history within the platform, services used, comments, and reviews.

Location data when using certain services.

Any additional information provided in registration forms, service requests, or through communication with us.

3. How We Use the Data

We use the collected data for the following purposes:

To provide and facilitate the requested services through the platform.

To manage user accounts and process payments.

To improve service quality and user experience.

To communicate with you regarding services, offers, or system updates.

To comply with legal and regulatory obligations.

For statistical analysis to enhance our business operations.

4. Sharing Data with Third Parties

Your data may be shared with:

Service providers contracted to deliver the requested services.

Government authorities when required by law.

Electronic payment companies and banks for processing payments.

Technology partners to enhance user experience and ensure service quality.

Your data will not be sold or shared for external marketing purposes without your explicit consent.

5. Data Protection

We adopt the highest technical and organizational security standards to protect your data from unauthorized access, modification, disclosure, or destruction, in compliance with applicable regulations in the Kingdom.

6. Data Retention Period

Data will be retained as long as the contractual relationship continues or as required by applicable laws and regulations. After that, data will be securely deleted or destroyed.

7. Your Rights as a User

At any time, you have the right to:

Access your stored personal data.

Request correction or updating of your personal data.

Request deletion of your data (except where retention is required by law).

Withdraw consent for data processing, to the extent permitted by applicable law.

You may exercise these rights by contacting Atoof Pets management using the contact information provided on the platform.

8. Amendments to the Privacy Policy

Atoof Pets reserves the right to amend this Privacy Policy as necessary to comply with legal or operational updates. Users will be notified of any material changes made to the policy.

9. Governing Law and Jurisdiction

This policy is governed by the laws and regulations of the Kingdom of Saudi Arabia. The competent courts in Saudi Arabia shall have exclusive jurisdiction over any disputes arising from the interpretation or application of this policy.